Shipping & Returns
This Shipping & Returns policy explains how orders are processed, shipped, and returned when you shop with us. Please read the information below carefully to understand our procedures.
Eligibility for Returns and Exchanges
We ship products globally, except for certain remote regions in Asia and other special or hard-to-reach areas. Shipping availability may vary depending on local logistics conditions.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Shipping Methods and Delivery Time
Standard Shipping
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Carrier: DHL or FedEx
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Delivery time: 10–15 business days after shipment
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Shipping fee: $12.95 USD
Free Shipping
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Carrier: EMS
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Available for orders over $50 USD
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Delivery time: 15–25 business days after shipment
Delivery times are estimates and may vary due to customs clearance, weather conditions, or other factors beyond our control.
Payment Methods
We support secure international payment methods, including:
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Visa
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MasterCard
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JCB
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PayPal
All payments are processed through trusted and encrypted payment gateways.
Returns Policy
We accept returns within 15 days from the date you receive your product, subject to the following conditions:
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Items must be unused, unworn, and in original condition
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Original packaging, tags, and accessories must be included
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Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Return Process
To request a return, please contact our customer service team before sending any items back. Unauthorized returns may not be accepted.
Shipping & Returns Updates
We reserve the right to update this Shipping & Returns policy at any time. Any changes will be posted on this page and take effect immediately.
Terms and Conditions
These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with the terms outlined below.
Sales Regions
Our products are sold globally, excluding Asia and certain remote or hard-to-reach regions. We reserve the right to limit or refuse service in specific locations.
Payment Methods
We accept the following payment methods:
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Visa
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MasterCard
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JCB
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PayPal
All payments must be completed in full before orders are processed and shipped.
Order Processing
Orders are processed within 1–2 business days after payment is confirmed. We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or stock availability issues.
Shipping Methods and Fees
Standard Shipping
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Carrier: DHL or FedEx
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Delivery time: 10–15 days
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Shipping fee: $12.95
Free Shipping
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Carrier: EMS
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Available for orders over $50
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Delivery time: 15–25 days
Shipping times are estimates and are not guaranteed.
Returns and Refunds
Customers may request a return within 15 days of receiving the product. Returned items must meet return eligibility requirements. Refunds will be issued to the original payment method after inspection of the returned item.
Original shipping fees are non-refundable unless the return is due to our error.
User Responsibilities
By using our website, you agree to:
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Provide accurate and complete information when placing orders
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Use the website for lawful purposes only
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Not engage in fraudulent or abusive behavior
We reserve the right to suspend or terminate access if these terms are violated.
Limitation of Liability
We are not responsible for delays or damages caused by factors beyond our control, including customs delays, natural disasters, or carrier-related issues.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updates.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with applicable international commercial laws.