Returns & Exchanges Policy
At DeWALT, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, so we have created a clear and fair Returns & Exchanges policy to ensure a smooth and transparent experience for our customers worldwide.
Eligibility for Returns and Exchanges
You may request a return or exchange under the following conditions:
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The request is made within 15 days of receiving your order
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The item is unused, unworn, and unwashed
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The product is in its original condition, including packaging, tags, and accessories
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Proof of purchase or order confirmation is provided
Any items that do not meet these conditions may not be eligible for return or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange unless they are defective or damaged upon arrival. Please review the product description carefully before placing your order.
How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Contact our customer service team via email at [email protected]
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Provide your order number, product details, and reason for return or exchange
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Our support team will review your request and provide return instructions if approved
Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
Return Shipping Responsibility
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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We recommend using a trackable shipping method to ensure safe delivery of returned items
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DeWALT is not responsible for lost or damaged return shipments
Exchanges
If you wish to exchange an item for a different size, color, or model, availability will be confirmed before processing the exchange. Once the returned item is received and inspected, the replacement will be shipped accordingly.
Exchange shipping times may vary depending on destination and product availability.
Refund Process
Once we receive and inspect your returned item, your refund will be processed as follows:
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Refunds are issued to the original payment method
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Supported payment methods include Visa, MasterCard, JCB, and PayPal
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Processing time for refunds may vary depending on your bank or payment provider
Please note that original shipping fees are non-refundable unless the return is due to our error.
Shipping Information Reference
For your convenience, below is a summary of our shipping services:
Order Processing Time
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Orders are processed within 1–2 business days
Shipping Methods
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Standard Shipping
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Carrier: DHL or FedEx
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Delivery time: 10–15 days after shipment
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Shipping fee: $12.95
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Free Shipping
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Carrier: EMS
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Delivery time: 15–25 days after shipment
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Available for orders over $50
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Sales Regions
DeWALT ships worldwide, excluding certain regions in Asia and remote or hard-to-reach areas. Delivery times and exchange availability may vary by location.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include clear photos of the issue so our team can resolve the matter promptly.
Contact Information
If you have any questions regarding our Returns & Exchanges policy, please contact us:
Customer Service Email: [email protected]
Company Address: 4602 University Street
Seattle WA, United States (US)
98101
Policy Updates
DeWALT reserves the right to update or modify this Returns & Exchanges policy at any time without prior notice. We encourage customers to review this page regularly to stay informed.
Thank you for shopping with DeWALT. We appreciate your trust and are committed to providing a reliable and satisfying shopping experience.