Frequently Asked Questions (FAQ)
Welcome to DeWALT. Below you will find answers to the most common questions about our products, ordering process, payment methods, shipping, and return policy. If you need further assistance, please feel free to contact our customer support team.
General Information
What products does DeWALT offer?
Our collections are carefully selected to meet quality standards and customer expectations, ensuring a reliable shopping experience.
Ordering
How do I place an order?
Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email from [email protected] with your order details.
Payment
What payment methods do you accept?
We currently support the following payment methods:
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Visa
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MasterCard
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JCB
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PayPal
All transactions are processed through secure payment gateways to protect your personal and financial information.
Is my payment information secure?
Absolutely. DeWALT uses industry-standard encryption and trusted payment providers. We do not store your credit card information on our servers.
Shipping
Where do you ship?
We ship globally, except for Asia and certain remote or hard-to-reach regions. Shipping availability may vary depending on local logistics providers.
How long does order processing take?
Orders are processed within 1 to 2 business days after payment confirmation.
What shipping options are available?
We offer the following shipping methods:
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Standard Shipping: DHL or FedEx
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Delivery time: 10 to 15 days
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Shipping fee: $12.95
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Free Shipping: EMS
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Available for orders above $50
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How can I track my order?
Once your order has been shipped, a tracking number will be sent to your email so you can monitor delivery progress.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of receiving the product. Items must be unused, in original condition, and include all original packaging.
How do I request a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item has been inspected. The refund will be issued to your original payment method, depending on your bank or payment provider processing time.
Customer Support
How can I contact customer service?
If you have any questions or concerns, please contact us via email at:
[email protected]
What is your company address?
4602 University Street
Seattle WA, United States (US)
98101
Additional Questions
Can I change or cancel my order after placing it?
If your order has not yet been shipped, please contact us as soon as possible. Once an order is shipped, changes or cancellations may not be possible.
Do prices include taxes and customs fees?
Prices shown on the website do not include customs duties or import taxes. These fees, if applicable, are the responsibility of the customer and depend on local regulations.
Stay Informed
DeWALT reserves the right to update policies, shipping methods, and payment options at any time. Please review this FAQ page regularly for the latest information.
Thank you for shopping with DeWALT. We appreciate your trust and look forward to serving you.